Table of Contents
The short answer
The people who come are IHR Dream Cleaning's own cleaners, in uniform. On a team visit one of them is the team leader, who walks through the home with you before work starts and checks it with you before the team leaves. Our founder, Imran Husein, oversees their training and the quality of the work. All of that is published on this site, and you can hold us to it.
What is not published yet is the detail many people want most: exactly how cleaners are recruited, which checks are made before someone joins, and how long training lasts. We would rather say so plainly than fill the gap with reassuring words. So this guide does three things. It sets out what is published. It shows you how to ask for the rest. And it explains what a careful answer sounds like from any company, ours included.
It is written for anyone about to book one of our cleaning services for the first time, and it works just as well for judging another company.
What we publish about the people and the process
These are the facts you can find on the site today. Nothing in this list depends on taking our word in a conversation.
- Who the company is. IHR Dream General Maintenance and Cleaning L.L.C., economic licence CN-4175959, with an office in Al Danah, Abu Dhabi, operating since 2021. The details are on the About page.
- Who the cleaners are. The About page shows the team by first name, in uniform, and describes them as our own cleaners, trained in-house. The site also says a booking is not passed to a third party.
- Who is responsible for training and quality. The founder leads cleaner training and the standards the team works to, oversees the final quality check on bookings and follows up on customer feedback. His role is set out on the founder's page.
- How a visit is controlled. The checklist is confirmed before work begins, the team leader walks through the property with you on arrival, and there is a final quality check and sign-off before the team leaves.
- What happens afterwards. If something on the agreed list was missed, tell us within 24 hours and it is re-cleaned free of charge. Service concerns are reviewed by the management team.
- Whether you see the same faces. Regular customers keep the same cleaners wherever the schedule allows.
What we have not published yet
Four things are missing from the site, and you should know that before you read on. The recruitment process and the checks made on a new cleaner are not described. The length and content of training are not described. The detail of our insurance cover is not published, although the site says the company is insured. And the languages each cleaner speaks are not listed.
None of that means the answer is bad. It means the answer is not in writing where you can see it, and a guide like this one should not pretend otherwise. If any of the four matters to your decision, ask us before you book: info@ihrdreamcleaning.com, or +971 52 723 5299, every day (8 AM – 8 PM). The sections below tell you what to ask and how to weigh the reply.
What 'vetted' should mean, and how to test it
'Vetted' has no fixed meaning. One company uses the word for a full set of identity, reference and record checks. Another uses it for a ten-minute interview. The word on a website tells you nothing until you ask what stands behind it.
A careful employer of people who work inside private homes establishes four things about a new cleaner. Each one turns into a question you can put to any company.
Who the person is, and who employs them
Ask: are the cleaners your own employees, or are they supplied by another firm or a platform? A cleaner employed directly by the company you booked is on that company's records. The company knows who they are, pays them, trains them and answers for them. When the person at your door works for someone else again, each of those links is weaker, and so is your position if you need to complain.
Where they have worked before
Ask: do you take up references or confirm previous employment before someone joins? Cleaning a stranger's home is skilled, trusted work. A previous employer's word on reliability and care is among the most useful things a new employer can learn, and a company that collects it will say so without difficulty.
What checks are made on their record
Ask: which official documents or record checks do you require from a new cleaner, and who carries them out? You are not asking to see anyone's personal papers, which the company should not hand to you in any case. You are asking whether a defined step exists and whether everyone goes through it.
How they start
Ask: does a new cleaner work alongside an experienced one before going out alone, and for how long? A period of working in pairs is where habits are corrected and where an employer sees how a person behaves in a customer's home. It often tells an employer more than a document does.
What a good answer sounds like
A good answer is specific, and it is the same on the phone as in an email. It names the steps: who employs the cleaner, what is confirmed before hiring, and how the first weeks are supervised. 'All our staff are fully vetted and highly trained' is a slogan, not an answer. Ask for the reply in writing; a company that means it will not mind.
Be realistic about what checks can do. No check on a person's past removes every risk. The protections that work day after day are structural: a known employer, a named team leader, a record of who was in your home on which date, and a complaints route that someone acts on. Those are the things this guide can show you about us, which is why most of it is about them.
Training: what to look for on a first visit
You cannot see a training programme, but you can see its results in the first half hour. A trained cleaner works in a recognisable way, and each habit has a reason behind it.
- Top to bottom, dry before wet, floors last. Dust falls, so high surfaces come first; floors are vacuumed and then mopped at the end so nothing is walked back over. This is the order our own service pages describe.
- Separate cloths for separate rooms. A cloth used on a toilet should never reach a kitchen counter. Many teams use a different colour for each area so the mistake cannot happen.
- Reading the surface before choosing the product. Acid descalers etch marble and other natural stone. Abrasive pads scratch stainless steel and glass hobs. Wood wants very little water. A trained cleaner checks first and asks if unsure.
- Never mixing products. Bleach combined with an acid descaler or with ammonia gives off dangerous fumes. Products are used one at a time and rinsed away between them.
- Letting a product work. Descaler and degreaser need a few minutes on the surface. A cleaner who sprays the shower, goes to do the basin and then comes back is working correctly, not slowly.
- Vacuuming before mopping. Mopping over dust makes mud; lifting it first leaves a floor that dries clean.
- Care with belongings. Items are lifted, not dragged, and put back where they were. Drawers and cupboards that are not on the list stay closed.
- Asking first. Heavy furniture is not moved and appliances are not unplugged without your say-so.
- Knowing the limits. Work stops at the height of a step ladder. A task that cannot be done safely, such as outside glass beyond reach, is declined and explained, not attempted.
What we publish on training
The founder leads cleaner training and sets the standards the team works to, and the About page describes the cleaners as trained in-house. The published method for a visit is the first habit in the list above: high surfaces and fixtures, then kitchen and bathrooms, then bedrooms and living areas, with floors last.
Training does not change with the option you book. If you choose to supply your own products, the cleaners arrive with their training and nothing else, so the vacuum, mop and products have to be yours and ready. If you choose our materials, at AED 5 per cleaner-hour, the team brings its own kit. The work and the checklist are the same either way, and the choice between the two is explained in cleaning with or without materials.
How many hours of training a new cleaner receives, and what the programme covers week by week, is not published. If you want to know, ask, and watch the first visit against the list above.
Supervision: who checks the work, and when
Supervision is not a manager standing in your living room. It is a set of fixed points in a visit where someone other than the person doing the job confirms it is the right job, done properly. These are the points our terms and policies describe.
- Before the day. The service, the number of cleaners, the hours and the materials option are confirmed when you book, with the price shown before you pay. The checklist is agreed before work begins.
- On arrival. The team leader walks through the property with you, confirms your priorities and points out anything that differs from what was described at booking. If the home needs more work than expected, the scope or the hours are adjusted by agreement before anyone starts.
- During the visit. Tasks added on the day are agreed with the team leader. If they need more time, the extra is confirmed with you first and charged in 30-minute steps from the same price list. Nothing is added without your approval.
- Before leaving. The team leader checks the finished work and invites you to walk through the home. This is the moment to point at anything you are not happy with, while the team is still there to put it right.
- Afterwards. Feedback and complaints go to the office and are reviewed by management, not left with the cleaner who did the job.
When one cleaner comes alone
Our hours guide suggests one cleaner for a regular clean of most apartments, so many visits have no separate team leader. The fixed points are the same. The cleaner confirms with you which rooms matter most, what is fragile and what to skip, and walks the home with you against the checklist before leaving.
There is still someone above the person in your home. The office answers +971 52 723 5299 every day (8 AM – 8 PM). If you want to raise something and would rather not raise it with the cleaner, call while the visit is in progress.
How to use the walk-through
Five minutes at the start decide how the next three hours go. Say which rooms matter most if time runs short. Point out anything fragile, anything that must not be moved and any surface that needs a particular product. Say which rooms are private. Mention the stain or the corner that made you book in the first place; a cleaner cannot give extra time to a problem nobody mentioned.
Asking for the same cleaner
People who book regularly usually want one thing above all: the same person each week, who knows where things are and how the home is kept. Our published position is that regular customers keep the same cleaners wherever the schedule allows, on a slot held for them each week.
- Book a regular plan on a fixed day and time. A standing slot is what makes continuity possible; a booking at a different time each week is much harder to match to one person.
- Say when you book that you would like the same cleaner each visit.
- If a particular cleaner came on a one-off visit and you were pleased, give the cleaner's first name when you book the next one. Several of our public reviews name the cleaner who came, which tells you customers do notice who is sent.
- Agree a standing checklist on the first visit. It is what lets a different cleaner step in on the weeks when yours cannot come.
Why it cannot be promised every week
Cleaners take leave, fall ill and are sometimes on a longer job that overruns. 'Wherever the schedule allows' is the truthful form of the promise, and you should be wary of any company that says 'always'. What makes a change of cleaner painless is the standing checklist, so that whoever comes works from the same list.
It works in the other direction too. If you would prefer a different cleaner next time, tell the office and say why. That is information a company needs, and it is easier for everyone than letting it build.
Your side: preparing for someone working in your home
Our terms list a small number of things the customer looks after. None of them is a sign of distrust. They remove the situations in which an honest cleaner and an honest customer end up disagreeing.
- Put away valuables: money, jewellery, documents and small electronics. What is locked away cannot be mislaid, knocked or questioned.
- Say what is fragile or unusual before work starts: imported marble, antique finishes, raw wood, anything with a special cleaning instruction.
- Settle pets in a room that is not on the day's list.
- Sort out access in advance: parking, the gate code, lift access and, in a tower, registering the visit with building security if your building asks for it.
- Make sure water and electricity are on.
- If you booked without materials, have the products, a working vacuum, a mop and bucket and cloths ready before the start time.
- Close the doors of rooms that are off-limits and say so at the walk-through.
Whether to be at home
You do not have to be. Many customers leave a key with the concierge or arrange access with security. For a first visit it is better to be there for the start and the end, because those are the two points where you set the standard and see whether it was met. How tower access works in practice, from visitor registration to service lifts, is covered in booking a cleaner in an Abu Dhabi tower.
If something goes wrong
How a company behaves after a bad visit tells you more about its staff and its standards than anything it says beforehand. This is the published route with us.
- Say it at the end of the visit if you can see it then. The check before leaving exists for exactly this, and a missed area is fixed in minutes while the team is in the home.
- If you notice it later, contact us within 24 hours of the visit, by phone on +971 52 723 5299 or by email to info@ihrdreamcleaning.com.
- Give your name and address, the service and the date of the visit, and a clear description. Photos help us brief the cleaners properly, but they are not a condition of a re-clean.
- We review it and come back to you; the policy gives one to two business days for a reply. The refund policy lists what may follow: guidance where the issue is one of scope, a follow-up visit to look at it, a partial or a full re-clean, or a partial or full refund where a re-clean is not practical.
Damage, or something you cannot find
Report it the same day, with photos and a description of where the item was. The sooner it is raised, the clearer it is what happened and who was in the home. Check the obvious first: a cleaner who tidies while working may have moved a small item to the nearest shelf or drawer.
The site does not publish what our insurance covers, so we will not describe it here. If accidental damage is a worry for you, perhaps because the home has delicate stone or valuable pieces, ask about the cover before you book. The exact questions are in the insurance section of how to choose a cleaning company in Abu Dhabi.
A concern about how someone behaved
Phone the office and say what happened and when. Do not feel you have to raise it with the cleaner. A concern about conduct is for the people responsible for the team to deal with, and it should reach them the same day.
Eight questions for any company, and where we stand on each
Send these to every company you are considering. The third column is our answer as the site publishes it today, including the places where it publishes none.
| Question | Why ask it | Our published answer |
|---|---|---|
| Are the cleaners your own staff? | Decides who answers for them | Our own cleaners; bookings are not passed on |
| Who trains them? | Training sets the standard | The founder leads training |
| What checks are made before hiring? | 'Vetted' needs detail behind it | Not published yet: ask us |
| How long is training? | Shows whether there is a programme | Not published yet: ask us |
| Is there a team leader? | Someone must check the work | Yes: walk-through and final check |
| Can I keep the same cleaner? | Continuity saves time and worry | Wherever the schedule allows |
| What if something is missed? | Tests the complaints process | Free re-clean if reported within 24 hours |
| What does your insurance cover? | The word alone protects nothing | Detail not published: ask us |
Common questions
Are the cleaners employees, or freelancers sent by an app?
The site describes them as our own cleaners, trained in-house and in uniform, and says a booking is never passed to a third party. Bookings are handled by our office in Al Danah. If you want that confirmed for your own booking, ask when you book and keep the reply.
How many cleaners will come?
As many as you book, from one to 4 on a single visit. Our hours guide suggests one cleaner for a regular clean of an apartment. A deep clean or a move-in or move-out clean is booked with at least 2 cleaners for 3 hours each, and a large villa takes a team. The booking page suggests a team and hours from the size of the home, and you can change them.
How will I know the person at the door is from IHR?
You receive a booking reference and an arrival window when you book, and the team comes in uniform. If your tower registers visitors, the team is logged at the security desk like any other visitor. If someone arrives outside the window or you are unsure for any reason, phone the office before you open the door. It takes a minute and nobody will mind.
Can I leave the cleaner alone in my home?
Yes, and many customers do, leaving a key with the concierge or arranging access with security. Put valuables away as you would for any visitor, be reachable by phone during the visit, and if you can, be there at the end of the first visit to see the result.
Can I give instructions directly to the cleaner?
Yes. The walk-through is there for it. Priorities, things to skip and the way you like a room left are all for you to say. A task that was not part of the booking can be added by agreement with the team leader; if it needs more time, the extra is confirmed with you before the team goes ahead.
What will the cleaners bring with them?
With materials: cleaning liquids and sprays, vacuum cleaner, mop and bucket, broom, microfibre cloths and rags, step ladder. Tall ladders and scaffolding are not part of the kit. Without materials they bring nothing, and you supply the products and equipment, including the vacuum and mop.
Why does this guide not list your recruitment checks?
Because they are not published on the site, and a guide that claims more than the company has put in writing is worth nothing to a careful reader. When that detail is published it belongs here. Until then the honest course is to tell you what is on the record, and to give you the questions for the rest.
Before you book
Read the About page, where the team is shown, and the page for the IHR Dream Cleaning team, which describes the cleaners and team leaders who carry out the bookings and write some of these guides. Read the public profiles linked from our reviews page and note how often a cleaner is mentioned by name. Then send us whichever of the eight questions matter to you.
When you are ready, the cleaning services page lists each kind of visit. Choose the hours and the day, see the price before you confirm and pay by card when you book online. A short first visit, with you at home for the walk-through and the final check, is the surest way to judge the people we send.
