Legal
Privacy policy
IHR Dream General Maintenance and Cleaning L.L.C. is committed to handling your personal information responsibly and in accordance with applicable UAE data protection requirements. This policy explains what information we collect, how we use it, and your rights in relation to it.
Last updated: 9 October 2026
Who we are
IHR Dream General Maintenance and Cleaning L.L.C. is a licensed cleaning company registered in Abu Dhabi, UAE (DED licence CN-4175959, ADCCI 8800008210). Our registered office is at Office No. 12, M Floor, Iqbal Restaurant Building, Hamdan Bin Mohammed Street, Al Danah, Abu Dhabi.
We provide residential and commercial cleaning services, fabric care, maintenance, and spa services across Abu Dhabi. References to 'IHR', 'we', 'us', and 'our' in this policy mean IHR Dream General Maintenance and Cleaning L.L.C.
Information we collect
We collect information you provide directly when you contact us, request a quote, make a booking, submit a website form, or communicate with our team.
- Contact details: name, phone number, email address
- Property information: Abu Dhabi area, building name or villa number, floor, property type (apartment, villa, office), approximate size
- Service details: service type requested, preferred date and time, materials preference (your own or ours), specific cleaning requirements or concerns
- Photos: images you voluntarily send to help us assess the scope of work
- Communication records: messages exchanged by phone, email, or any other channel
- Booking history: services booked, dates, payment confirmation
- Feedback: satisfaction ratings or comments shared after a service visit
- Chat assistant records: the email address you sign in with, your questions and the answers, and any voice recordings you make (see 'Our chat assistant' below)
How we use your information
We use the information we collect only for purposes directly related to providing, managing, and improving our cleaning services.
- To respond to your enquiry and provide a service quote
- To confirm appointment availability and schedule a cleaning visit
- To send booking confirmations, appointment reminders, and follow-up messages
- To complete the agreed cleaning service and discuss scope with the team on arrival
- To follow up on service quality after a visit
- To process and record payment for services rendered
- To resolve any service concerns, complaints, or refund requests
- To maintain operational and accounting records as required by UAE law
- To improve our website, service descriptions, and customer communication
Email, phone and form communications
Online booking is our primary booking channel, and we follow up by phone and email. When you call or email us, your phone number or email address and what you asked may be noted by our team to manage your booking.
Emails sent to info@ihrdreamcleaning.com are retained in our email system for as long as they are operationally relevant. Website form submissions may be stored in the platform used to receive them.
We do not share the content of your private communications with any third party except where required by law or to complete a service (for example, sharing your location details with the cleaning team attending your property).
Our chat assistant
Our website has a chat assistant that answers questions about our services and prices. It is an automated (AI) assistant, not a person, and it can make mistakes: the price you pay is always the one confirmed on the booking page.
To use it you give an email address and confirm it with a six-digit code we send to that address. We ask for this so that your conversations are kept for you to come back to, on any device, and so that our team can follow up on your enquiry by email.
If the assistant works out a price for you and you do not book, we may email you that price once, with a button to book it. That email has a link that stops any further ones. If you later book with the same email address, we note on your chat record that the booking followed the chat.
What we keep when you use the assistant:
- Your email address, and when you signed in and last used the assistant
- Your questions and the assistant's answers, including any price it worked out for you
- What you told it about the job: the service, how many items, the area and the day you prefer
- Voice recordings you choose to make: the written text of what you said, and the sound itself for 30 days, after which the sound is deleted automatically
- Photos you send are used to answer your question and are not stored by us
- Counts of how the assistant is used (for example, how many questions were asked in a day), which do not contain your words
How the chat assistant's records are handled
To produce answers, to write out voice recordings and to read answers aloud, your messages, photos and recordings are sent to Google's Gemini service, which processes them on our behalf under Google's own terms. They are sent over an encrypted connection and are not used by us for any other purpose.
In Live Voice, a spoken conversation in real time, your browser is connected directly to that service for as long as the conversation lasts: your microphone's sound goes to it as you speak and its answer comes back as sound. We keep the written record of what was said, as with any conversation; we do not keep the sound of Live Voice.
The records are stored in our customer database, which only our own server and authorised staff can read. They are kept until 24 months after you last used the assistant, and then deleted automatically.
So that you do not have to explain again when you come back, the assistant also keeps short notes on your recent conversations: one sentence on what you wanted, the service, the items, your area and your language, and whether you were given a price or wanted to book. The notes hold no name, phone number or address, are linked only to your verified email address, and are never shown to or used for anyone else. Conversations older than 90 days are no longer remembered. You can switch this off at any time under 'Remember my earlier chats' in the assistant's menu, which deletes the notes.
You stay signed in on your browser for 30 days by means of one essential cookie, which page scripts cannot read. You can sign out at any time from the assistant's menu.
You are in control of these records. From the assistant's menu you can download a copy of any conversation, and 'Delete my data' removes your email address, your conversations and your recordings from our records at once. You can also ask us to do this by email.
Information sharing
We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
- With cleaning team members: your location, service requirements, and any relevant property notes are shared with the team attending your appointment
- With service providers: we may use third-party tools for website analytics, email management, booking management, and the chat assistant (Google's Gemini service, which processes chat messages, photos and voice recordings to produce answers). These providers process data under their own privacy policies
- With regulatory authorities: where required by UAE law or regulatory requirement
- In response to legal process: if required by a court order, regulatory investigation, or other valid legal obligation
Third-party services on our website
Our website may embed or link to Google Maps, public review profiles (ServiceMarket, Google, Trustpilot), analytics tools, and booking-related tools. When you interact with these features, those providers may collect information according to their own privacy policies.
The Google Maps embed on our website is loaded only when you choose to reveal it, limiting incidental data transfer to Google.
Data retention
We retain booking and communication records for as long as reasonably necessary to: provide ongoing service to returning customers, maintain accounting records as required by UAE commercial law, resolve any disputes or service concerns, and support operational management.
When information is no longer needed for these purposes, we delete or anonymise it. You may request deletion of your contact details at any time (see 'Your rights' below).
Chat assistant records follow their own, shorter schedule: the sound of a voice recording is deleted after 30 days, and your conversations and email address 24 months after you last used the assistant, or at once if you delete them yourself.
Data security
We take reasonable practical steps to protect the information we hold from unauthorised access, disclosure, or loss. These include access controls on communication tools, limiting information sharing to team members who need it, and using established platforms for email and messaging.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to using industry-standard practices and responding promptly to any security concerns.
Your rights
Under applicable UAE data protection requirements and good practice, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your contact information where we have no ongoing legal or operational obligation to retain it
- Download or delete your chat assistant records yourself, at any time, from the assistant's menu
- Ask us to stop sending non-essential follow-up or marketing messages
- Raise a concern about how we handle your information
Contact
For any privacy question, request, or concern, contact IHR Dream Cleaning at: info@ihrdreamcleaning.com or phone +971 52 723 5299. We aim to respond within two business days.
Frequently asked questions
How much does home cleaning cost in Abu Dhabi?
AED 60 for 1 hour, AED 90 for 2 hours and AED 40 for each hour after that, with 20% off a visit of 4 hours or more, per cleaner, with our cleaning materials and equipment included. Every price already includes 5% VAT, so the figure you see is the figure you pay, with no travel or call-out charge added at the end. A 2-bedroom apartment cleaned by one cleaner for 4 hours is AED 136 after the 20% discount, materials included. The shortest visit depends on your area: One or two hours can be booked in Khalifa City, Shakhbout City, Mohammed Bin Zayed City, Zayed City, Baniyas, Al Shawamekh, Al Raha Beach, Al Raha Gardens, Abu Dhabi Gate City, Shabiya, Al Muntazah and Rabdan. Everywhere else the shortest visit is 4 hours, and 6 hours in Al Wathba, Al Shahama, Al Rahba and Al Samha, which are further out. There is no travel fee. The price is identical on weekends, public holidays and same-day visits.
Is the price per cleaner or for the whole team?
Per cleaner. Each cleaner's visit is priced from the list by its length, so a team of 2 working 4 hours is 2 × AED 136 = AED 272, materials included. More cleaners finish sooner at the same price per hour; the 20% discount goes by the length of the visit, so it applies from 4 hours whether one cleaner comes or four. Most customers put two cleaners in a two-bedroom apartment so the home is done by lunchtime. You can book between 1 and 4 cleaners on a single visit.
What is the minimum booking?
It depends on the area. In Khalifa City, Shakhbout City, Mohammed Bin Zayed City, Zayed City, Baniyas, Al Shawamekh, Al Raha Beach, Al Raha Gardens, Abu Dhabi Gate City, Shabiya, Al Muntazah and Rabdan one hour per cleaner can be booked, AED 60, or two hours for AED 90. Everywhere else the shortest visit is 4 hours (AED 136 with the 20% off), and 6 hours in Al Wathba, Al Shahama, Al Rahba and Al Samha (AED 200), where the team travels further. Deep cleaning and move-in or move-out cleaning need at least 2 cleaners for 3 hours each where short visits are accepted (AED 260), and for the area's shortest visit elsewhere, because those jobs cover the inside of cupboards, appliances, skirting boards and bathrooms in detail. The ceiling is 4 cleaners at up to 8 hours each in one visit.
What materials and equipment are included?
Cleaning liquids and sprays, a vacuum cleaner, a mop and bucket, a broom, microfibre cloths and rags, and a step ladder — everything a normal apartment or villa clean needs, carried in by the team. Tall ladders and scaffolding are not included, so exterior windows above ground level and facade work are quoted separately. All of this is part of the visit price, with nothing added per hour.
Can I use my own cleaning products?
You do not need to prepare anything: the team brings the full kit to every visit. If you prefer a particular product for a delicate surface such as marble or wood, tell us in advance and the team uses it on that surface only. The price is the same either way.
Is there a travel fee?
No. There is no travel fee anywhere we work in Abu Dhabi; instead, the shortest visit depends on how far the team travels. One or two hours can be booked in Khalifa City, Shakhbout City, Mohammed Bin Zayed City, Zayed City, Baniyas, Al Shawamekh, Al Raha Beach, Al Raha Gardens, Abu Dhabi Gate City, Shabiya, Al Muntazah and Rabdan. Everywhere else the shortest visit is 4 hours, and 6 hours in Al Wathba, Al Shahama, Al Rahba and Al Samha, which are further out. There is no travel fee. If your community is not listed, book it as another area and we confirm coverage before the visit.
Do you charge extra for same-day, Fridays or holidays?
No. Same-day bookings, Fridays, weekends and public holidays are all charged at the standard rate, with no call-out fee and no peak pricing of any kind. We work daily from 08:00 to 20:00, and the only scheduling rule is that the work has to finish by closing time, so a long job simply needs an earlier start. Same-day visits need roughly 2 hours of notice for the team to reach you.
What if the job finishes early or takes longer?
You pay for the hours you booked. If the team finishes the agreed scope early, they stay for the remaining time and spend it on anything else you would like done — windows, a balcony, the inside of the fridge. If the property needs longer, the team leader asks you first, and the extra time is charged as the difference to the longer visit on the price list, in 30-minute steps. Nothing is ever added to your bill without your approval.
Is there a weekly or monthly package?
Weekly cleaning package: 3 or more visits a week, at least 3 hours each, 20% off every visit, on a fixed weekly schedule booked in advance. A 3-hour visit on the package is AED 104 instead of AED 130. Visits of 4 hours or more already get 20% off whether they repeat or not, and the two discounts do not add up. Monthly, fortnightly and weekly repeats can be booked at the normal price. Monthly package: AED 4,000 for 26 working days of 8 hours, 208 hours of cleaning in the month on a regular schedule. Extra services, materials and special requirements are agreed in advance. Package and repeat visits are paid visit by visit, and any visit can be paused, moved or cancelled under the normal policy.
How do I pay?
By card, online, after we confirm your booking. You send a request with nothing to pay; once we confirm it you pay from My bookings, on Nomod's secure payment page — we never see your card details. Jobs priced after photos (fabric care, AC ducts, repairs) are priced by the team first. Jobs of AED 1,000 or more take a 30% advance once confirmed and the balance online before the visit (a visit less than 24 hours away is paid in full, in one payment). The team comes once the visit is paid. There is no cash, card-on-site or bank-transfer option. All prices include 5% VAT, and a receipt for your booking can be printed or saved from My bookings.